At Extellent Professional Development Centers, we pride ourselves on the high caliber of training that we offer. Our instructors are certified, and have real-world experience in the fields in which they teach. We want to introduce you to a few of our Instructors:
CISA®, CISM®, ITIL®, M_o_R®
Hadyn Inniss is currently a managing partner of Inxelerate Solutions LLC, which provides training and consulting in the areas of IT Service Management, Management of Risk, and IT Governance. In addition, Hadyn teaches and consults in these areas for Extellent Professional Development Centers.
He is actively involved in crafting solutions for clients, and for providing certification-level training to qualified professionals at the university level in ITIL, ISO20000, ISO27000, COBIT, SAS70, MOR and Governance.
He has over twenty-five years of experience in information technology and more than fifteen years in executive management, serving in roles from team leader to channels executive to chief operations officer.
He is former Vice President of Consulting, Director, and IT Governance Practice Leader of the Inventes Institute. Hadyn was responsible for Inventes’ educational services and for leveraging thought-leadership initiatives for strategic selling. As IT Governance Practice Director, Hadyn lead ITIL service managers and COBIT practitioners.
Prior to joining Inventes, Hadyn was with IBM for more than fifteen years. Hadyn led the initial team that introduced the business plan for IBM’s Global Services Design Center, which pioneered the concept of desktop and network outsourcing in the information technology industry. The team also helped produce much of the management framework and industry best practices now referred to as ITIL (Information Technology Infrastructure Library). While at IBM, he served as lead architect, and as a project manager, for the joint IBM/GM/EDS C4 project – a three-billion-dollar effort that lead to the complete automation of General Motors’ car design and internal communications processes.
Hadyn has traveled the world helping top global companies achieve their strategic information technology management objectives. He has contributed a body of work to the Information Technology industry that has spawned some one hundred fifty patents, and numerous papers on workflow and multimedia. He himself currently holds nineteen worldwide patents in the areas of software development, multimedia, networking, and internet-based technologies. He also has had thirty-six patent papers published. Hadyn currently has several patent applications under review at the Department of Commerce Patent Office.
While doing his research thesis in mathematics he lead a startup company that produced enterprise software in B2B commerce and digital content management, and was the operations executive for a value-added reseller.
As an active member of the IT Services Management Forum International, Hadyn played a central role in helping define new frameworks for the promulgation of ITIL3. He was on the Certification and Membership committee of ITSMF USA. He organized and hosted the ISO20000 professional and consultant pilots in Austin, Texas, and is also the founder, past president, and certifier of the ITSMF USA Central Texas Local Interest Group.
He is the first certified and accredited Management of Risk Practitioner and Instructor in the Americas.
He is a veteran of the US Air Force, where he holds a Master Instructor badge in Engineering Technology and earned a commendation medal for meritorious service before earning an honorable discharge with high commendations. He is a certified Enterprise Architect, Doctoral Mathematics candidate, Project Manager, Client Executive, Management Consultant, CISA, CISM, ITIL Master, ITIL Expert, ISO20000 Professional, and a graduate of the Presidents’ class at Harvard University.
His greatest passions are his four very highly accomplished children, and his gardens. He can be found most weekends tending his roses, fruit trees, and vegetables with his wife.
Myron is currently a general partner of the firm Inxelerate Solutions LLC which is responsible for providing training and consulting in the areas of IT Service Management and Management of Risk. In addition, Myron is an instructor in these areas at Inxelerate over that past year and uses his over 20 years of IT experience to augment his instruction.
Prior to joining Inxelerate Solutions Myron was a Program Manager at Camper Corporation, a defense contractor. While there he led a team of eight US based, PHD level, and cyber and information security professionals to write the National Information Security Strategy for Saudi Arabia. In addition to the US based members of the team there were ten Saudi information and security professionals that consulted on the project. Additionally, Myron led the business development of CamberFIRST, an open architecture, cloud based software product that was a readiness assessment and resource tracking application for first responders, and leaders at the State, County and City level.
Myron was the founder of Common Sense IT Consulting that focused on packaging the ITIL principles and best practices suitable and valuable to small and medium size businesses in the healthcare marketplace. His clients included Westlake Hospital, Smithville Hospital and numerous multi-practitioner medical practices.
While a Senior Manager at Dell Inc. he managed multiple departments within Global IT Operations and IT Engineering. Myron used the ITIL Framework and his problem-solving acumen to stabilize the operational server and storage environments. He also developed an operational framework, introduced server lifecycle management and successfully redefined the roles of IT engineering and operations, creating efficiencies and reducing conflict between departments. With his creative and motivated team, he was able to lead the transformation of the corporate Service Desk from one that was phone centric to one that was web centric focusing on self-help. He managed to accomplish this when these concepts were still in their infancy.
Prior to joining Dell, Myron was a Director at Intellitrak, a high-tech startup that developed a network security product based on voice authentication. Myron led the initial team to develop the product and receive its certification through ISSC. He then led the effort to make it a turnkey solution and developed the support processes and organization.
After serving 20 years as a Marine Corps Infantry Officer, Myron joined IBM as a Network Operations Manager and eventually a manager of project managers. Myron developed many initiatives built around ITIL principles that led to the stabilization of the network and recognition at the highest levels of the organization. In addition, Myron set the ground work for establishing a PMO office to manage and lead the seasoned project managers in his department.
He has over twenty years of experience in information technology in startups to enterprises spanning all aspects of IT in engineering, development and operations.
In addition to being a certified ITIL Expert he is a certified Management of Risk Practitioner and a certified RESILIA – Cyber Resilience Practitioner. He is an accredited instructor in all ITIL, Management of Risk and RESILIA – Cyber Resilience courses. Other certifications that Myron holds are Project Management Professional and ISO20000 Professional.
He is a 20-year veteran of the US Marine Corps where he held command positions for over 14 years. He first gained his instructor credentials as a Certified Formal Schools Instructor at Division Schools in Okinawa, Japan
Ahmed Zouhair, MS is an ITIL Expert, Agile, PMP® Career coach and Certified Project Management Training Consultant, and is a seasoned project and program management practitioner.
Ahmed has more than 20 years of professional services in training, teaching, IT, telecommunications, oil and gas, and consulting in Project and Program Management for various organizations including LHH (Lee Hecht Harrison), SCORE, Extellent, Gemalto, Cisco, The University of Phoenix, Planview, Sylvan Learning Center, Austin Community College (ACC), Austin PMI Chapter, UT Austin Professional Development Center, Schlumberger, AT&T, Clearwire, Windstream, Transcom and Citibank. He is an active volunteer officer with the Austin Project Management Institute and the founder of the Austin Project Management Toastmasters club and the Central Texas College (CTC) Project Management Program.
Ahmed is currently pursuing a DBA program at Incarnate Word University in San Antonio, Texas and is based in Austin.