Associate Instructors

At Extellent Professional Development Centers, we pride ourselves on the high caliber of training that we offer. Our instructors are certified, and have real-world experience in the fields in which they teach. We want to introduce you to a few of our Associate Instructors:

Darrel A. Raynor, Extellent Professional Development's Director of Project Management, Business Analysis and Leadership Program


Darrel Raynor

Darrel Raynor is a senior technology executive, consultant, trainer, and turnaround specialist. He has over twenty years of leadership experience, streamlining operations, systems, and projects. He specializes in increasing throughput, and decreasing organizational friction, internally and externally, among customers, vendors, and partners.

Darrel has a passion for problem-solving, process improvement, operations optimization, as well as helping people do more.

"[Darrel Raynor] is a one of a kind manager who was a complete inspiration to me. I can confidently say that my life will never be the same and I have grown 10-fold in the past week. I thank every one of the team that put this course on and I can say that this experience has altered the way that I will focus my life." - Colt, Student

Raynor has successfully held technical leadership roles, been an operations executive, and participated in organizational restructuring. In addition, he has conducted process assessments, project management, program management, business analysis, software application development, and acquisition evaluation and integration. He has recovered projects and organizations, and managed major new technology enterprise financial software development and integration efforts.

He consults, presents keynote speeches, and trains for organizations of all sizes and industries - in finance, high tech, manufacturing, retail, data, government, telecommunications, energy, nonprofit, and more. He is primary author of the popular Agile & Integrated Project ManagementTM and A&I Business AnalysisTM.

In addition to authoring books, he has developed multiple training courses, including A&I Agile Process courses, and can deliver them onsite, or at Extellent Professional Development Centers, Austin, TX USA.

Darrel holds Project Management Professional (PMP) certification, and an MBA in Information Systems: Managing Advanced Technologies from Golden Gate University. His B.S. degree is in Accounting and Finance from Iowa State University. He has served as President of the International Institute of Business Analysis (IIBA) Austin Chapter, and has held CCP, QAI, and many other technical and quality certifications. He is also a member of the Austin CIO Roundtable Steering Committee, the Bee Caves Technology Team; Turnaround Management Association former PMI Chapter Founder/Board.

Hadyn Inniss, Extellent Professional Development Consultant and Instructor of IT Service Management, Management of Risk, and IT Governance


Hadyn Inniss

Hadyn Inniss is currently a managing partner of Inxelerate Solutions LLC, which provides training and consulting in the areas of IT Service Management, Management of Risk, and IT Governance. In addition, Hadyn teaches and consults in these areas for Extellent Professional Development Centers.

He is actively involved in crafting solutions for clients, and for providing certification-level training to qualified professionals at the university level in ITIL, ISO20000, ISO27000, COBIT, SAS70, MOR and Governance.

He has over twenty-five years of experience in information technology and more than fifteen years in executive management, serving in roles from team leader to channels executive to chief operations officer.

He is former Vice President of Consulting, Director, and IT Governance Practice Leader of the Inventes Institute. Hadyn was responsible for Inventes’ educational services and for leveraging thought-leadership initiatives for strategic selling. As IT Governance Practice Director, Hadyn lead ITIL service managers and COBIT practitioners.

Prior to joining Inventes, Hadyn was with IBM for more than fifteen years. Hadyn led the initial team that introduced the business plan for IBM’s Global Services Design Center, which pioneered the concept of desktop and network outsourcing in the information technology industry. The team also helped produce much of the management framework and industry best practices now referred to as ITIL (Information Technology Infrastructure Library). While at IBM, he served as lead architect, and as a project manager, for the joint IBM/GM/EDS C4 project – a three-billion-dollar effort that lead to the complete automation of General Motors’ car design and internal communications processes.

Hadyn has traveled the world helping top global companies achieve their strategic information technology management objectives. He has contributed a body of work to the Information Technology industry that has spawned some one hundred fifty patents, and numerous papers on workflow and multimedia. He himself currently holds nineteen worldwide patents in the areas of software development, multimedia, networking, and internet-based technologies. He also has had thirty-six patent papers published. Hadyn currently has several patent applications under review at the Department of Commerce Patent Office.

While doing his research thesis in mathematics he lead a startup company that produced enterprise software in B2B commerce and digital content management, and was the operations executive for a value-added reseller.

As an active member of the IT Services Management Forum International, Hadyn played a central role in helping define new frameworks for the promulgation of ITIL3. He was on the Certification and Membership committee of ITSMF USA. He organized and hosted the ISO20000 professional and consultant pilots in Austin, Texas, and is also the founder, past president, and certifier of the ITSMF USA Central Texas Local Interest Group.

He is the first certified and accredited Management of Risk Practitioner and Instructor in the Americas.

He is a veteran of the US Air Force, where he holds a Master Instructor badge in Engineering Technology and earned a commendation medal for meritorious service before earning an honorable discharge with high commendations. He is a certified Enterprise Architect, Doctoral Mathematics candidate, Project Manager, Client Executive, Management Consultant, CISA, CISM, ITIL Master, ITIL Expert, ISO20000 Professional, and a graduate of the Presidents’ class at Harvard University.

His greatest passions are his four very highly accomplished children, and his gardens. He can be found most weekends tending his roses, fruit trees, and vegetables with his wife.