Frequently Asked Questions

  • How Do I Register For A Class?
    To ensure your seat in class, contact us at 512-346-8110 and speak with one of our Account Managers, or submit an online Registration Request and we will contact you to finalize your registration.
  • Where Do I Attend Classes?
    We are located in Northwest Austin just south of the Arboretum in the Echelon Business Complex. For driving directions, click here.
  • What Are The Class Hours?
    Our day classes begin promptly at 8:30 AM and end around 4:30 PM.  Lunch is scheduled at 11:30 a.m.
  • Will I Have To Pay For Parking?
    No, Parking is FREE
  • What Are Your Methods of Payment?
    Checks, money orders, VISA, MasterCard, Discover or American Express are accepted. No debit cards please. Mail payments to Extellent Professional Development Centers, Attn: Accounts Receivable, 9420 Research Blvd, Echelon III, Suite 200, Austin, TX 78759. Returned checks are charged a $25 fee.
  • What Should I Bring To Class?
    Extellent Professional Development Centers provides each student with Courseware, a writing Pen w/highlighter, and note taking material.
  • Can I Receive College Credits For Completing A Course?
    There are a few options Extellent can offer in order for students to receive college credits for their training. Contact your Account Manager.
  • Can You Deliver Training Onsite At My Location?
    Yes. Extellent Professional Development Centers can conduct instructor-led classes for private groups at any corporate location.
  • Can You Offer Training Outside of Austin Area?
    Yes. We provide training for corporate clients through our very own nationwide consortium of Microsoft Partner-level Certified Technical Education Centers, American IT.  We also travel with our own portable classroom.
  • How Do I Retake A Class (Refresher)?
    Yes. Students are entitled to audit a class as many times as they would like with no time restriction, assuming the courseware has not changed and there is an available seat. Paying students take priority, however, so auditing students must call our office at 512-346-8110 prior to the class start date.
  • Will Bad Weather Cancel My Class?
    If classes are cancelled due to severe weather conditions, we will notify each student individually. You can assume that if you don't hear from us your class is still scheduled. You may also contact our weather hotline number (512) 346-8110.
  • Are your classes eligible for GI/VA Benefits?
    Most classes are eligible for GI Montogmery Bill benefits.  Call an account manager for more details.  512-346-8110


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