Terms and Policies

Extellent Professional Development Centers is commited to providing the best customer service to its students and corporate clients. To this end we provide our terms and policies to explain the terms by which you may use our online and facility services, and clarify what you may expect from Extellent Professional Development Centers.

Privacy Policy

Extellent Professional Development Centers provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use, disclosure and protection of information that apply to our Service, as well as your choices regarding the collection and use of information. We collect information that can be used to identify you as an individual only when you provide such information directly to us in connection with our services. Extellent Professional Development Centers respects the privacy of all students and corporate clients, and we will never sell or rent your contact information. If you would like to subscribe to our e-mail list, send an e-mail to subscribe@extellent.com. If you would like to unsubscribe to our e-mail list, send an e-mail to unsubscribe@extellent.com

Payment Terms

Payment is due upon receipt of invoice. Accepted forms of payment are: check, money orders, VISA, MasterCard, Discover and American Express. Debit cards are not accepted.

Please remit payment(s) by mail to:

Inxelerate Solutions LLC
dba Extellent Professional Development Centers
9420 Research Blvd.
Echelon III, Suite 200
Austin, TX 78759

Returned checks are charged a $25 fee.

For Wire/ACH payment instructions please call us at 512-346-8110.

Cancellation Policy

A full refund will be made to any student who cancels the enrollment contract within 72 hours (until midnight of the third day excluding Saturdays, Sunday and legal holidays) after the enrollment contact is signed. A full refund will also be made to any student who cancels the enrollment within the students first three scheduled class days, except that the school may retain not more than $100 in any administrative fees charged, as well as items of extra expense that are necessary for the portion of the program attended and stated separately on the enrollment agreement.

Additionally, Extellent Professional Development Centers reserves the right to cancel or postpone a class due to low enrollment or a scheduling conflict. In the event of a cancellation or postponement, Extellent's liability is strictly limited to reimbursement of paid tuition and fees. An education consultant promptly contacts students in the event of a cancellation or postponement.

Extellent Student Refund Policy

Refund computations will be based on scheduled course time of class attendance through the last date of attendance. Leaves of absence, suspensions and school holidays will not be counted as part of the scheduled class attendance.

The effective date of termination for refund purposes will be the earliest of the following:

  • The last day of attendance, if the student is terminated by the school;
  • The date of receipt of written notice from the student; or
  • Ten school days following the last date of attendance.

If tuition and fees are collected in advance of entrance, and if after expiration of the 72 hour cancellation privilege the student does not enter school, not more than $100 in any administrative fees charged shall be retained by the school for the entire residence program or synchronous distance education course.

If a student enters a residence or synchronous distance education program and withdraws or is otherwise terminated after the cancellation period, the school or college may retain not more than $100 in any administrative fees charged for the entire program. The minimum refund of the remaining tuition and fees will be the pro rata portion of tuition, fees, and other charges that the number of hours remaining in the portion of the course or program for which the student has been charged after the effective date of termination bears to the total number of hours in the portion of the course or program for which the student has been charged, except that a student may not collect a refund if the student has completed 75 percent or more of the total number of hours in the portion of the program for which the student has been charged on the effective date of termination.(1)

Refunds for items of extra expense to the student, such as books, tools, or other supplies are to be handled separately from refund of tuition and other academic fees. The student will not be required to purchase instructional supplies, books and tools until such time as these materials are required.

Once these materials are purchased, no refund will be made. For full refunds, the school can withhold costs for these types of items from the refund as long as they were necessary for the portion of the program attended and separately stated in the enrollment agreement. Any such items not required for the portion of the program attended must be included in the refund.

A student who withdraws for a reason unrelated to the student’s academic status after the 75 percent completion mark and requests a grade at the time of withdrawal shall be given a grade of “incomplete” and permitted to re-enroll in the course or program during the 12-month period following the date the student withdrew without payment of additional tuition for that portion of the course or program.

A full refund of all tuition and fees is due and refundable in each of the following cases:
  • An enrollee is not accepted by the school;
  • If the course of instruction is discontinued by the school and this prevents the student from completing the course; or
  • If the student's enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representations by the owner or representatives of the school.

A full or partial refund may also be due in other circumstances of program deficiencies or violations of requirements for career schools and colleges.

(1) More simply, the refund is based on the precise number of course time hours the student has paid for, but not yet used, at the point of termination, up to the 75% completion mark, after which no refund is due. Form CSC-1040R provides the precise calculation.

Extellent Refund Policy for Students Called to Active Military Duty

A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled:

  • If tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal;
  • A grade of incomplete with the designation "withdrawn-military" for the courses in the program, other than courses for which the student has previously received a grade on the student's transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or
  • The assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:
    (1) Satisfactorily completed at least 90 percent of the required coursework for the program; and
    (2) Demonstrated sufficient mastery of the program material to receive credit for completing the program.

The payment of refunds will be totally completed such that the refund instrument has been negotiated or credited into the proper account(s), within 60 days after the effective date of termination.

Special Red Hat Cancellation Policy

The policies below apply to ALL Red Hat training and certification programs:

  • Notice of cancellation or reschedule on or after the fifteenth (15th) full calendar day prior to class start date is not eligible for refund, but is eligible for reschedule.
  • Students are allowed up to 2 reschedules per class up until 15 days before the course start date.
  • Any reschedules after that point will incur a processing fee equal to 50% the published course price (MSRP). The new session date must be given at the time of the reschedule notification and rescheduled classes must be taken within one year of original invoice date.
  • Student substitutions can be made 48 hours prior to a class start.
  • If a student does not attend a scheduled session, there will be no refund or reschedule given. Payment is forfeited.

Retake Policy

Students may retake a class for any reason, on a space available basis, for a period of up to one year from the start date of the originally scheduled class. Students must supply their original classroom manuals. Retakes for product upgrade classes will incur a fee for new books and classroom materials.

Class Audits

One to two hour class audits are permitted with prior notice. Please contact our office at (512) 346-8110 regarding audit policy and associated fees.

Students with Disabilities

Extellent Professional Development Centers does not discriminate or deny access to otherwise qualified students on the basis of disability. Depending on their documentation, students with disabilities may be eligible for reasonable accommodations and/or special services in accordance with the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990. Students should request accommodations before the start of classes (preferably right after registration) to allow Student Disability Services time to review documentation and to make recommendations for appropriate accommodations.