Anyone responsible for the delivery or support of IT services - be it the maintenance, management or implementation of IT processes - will benefit from ITIL (IT Infrastructure Library) training.
ITIL is a set of best practices in the field of IT Service Management; it describes and manages your processes during the entire life cycle of IT services. All ITIL courses at Extellent Professional Development Centers are instructor-led and map to the ITIL certification qualifications. With our practical, hands-on learning environment and engaging case studies participants are better prepared for the certification exam at the end of each session.
Note: All ITIL training courses listed include certification exams on the last day of training.
|ITIL Foundation||4 Days|
|Intermediate Level - Service Lifecycle|
|ITIL Intermediate: Service Strategy||4 Days|
|ITIL Intermediate: Service Design||4 Days|
|ITIL Intermediate: Service Transition||4 Days|
|ITIL Intermediate: Service Operations||4 Days|
|ITIL Intermediate: Continual Service Improvement||4 Days|
|Intermediate Level - Service Capability|
|ITIL Intermediate: Service Offerings & Agreements||5 Days|
|ITIL Intermediate: Planning, Protection & Optimization||5 Days|
|ITIL Intermediate: Release, Control & Validation||5 Days|
|ITIL Intermediate: Operational Support & Analysis||5 Days|
|Intermediate Level - Managing the Lifecycle|
|ITIL Intermediate: Managing Across the Lifecycle||5 Days|
|The Implementation of Capacity Management Workshop||2 Days|
|The Implementation of Change Management Workshop||2 Days|
|The Implementation of Incident Management Workshop||2 Days|
|The Implementation of Problem Management Workshop||2 Days|
|The Implementation of Release and Deployment Management Workshop||2 Days|
Unsure which program is right for you? Learn more about our programs: Contact a Programs & Services Advisor at 512-346-8110 or email email@example.com