ITIL

Anyone responsible for the delivery or support of IT services - be it the maintenance, management or implementation of IT processes - will benefit from ITIL (IT Infrastructure Library) training.

ITIL logo

ITIL is a set of best practices in the field of IT Service Management; it describes and manages your processes during the entire life cycle of IT services. All ITIL courses at Extellent Professional Development Centers are instructor-led and map to the ITIL certification qualifications. With our practical, hands-on learning environment and engaging case studies participants are better prepared for the certification exam at the end of each session.

Note: All ITIL training courses listed include certification exams on the last day of training.

ITIL Training

Foundation Level
ITIL Foundation4 Days
Intermediate Level - Service Lifecycle
ITIL Intermediate: Service Strategy 4 Days
ITIL Intermediate: Service Design 4 Days
ITIL Intermediate: Service Transition 4 Days
ITIL Intermediate: Service Operations 4 Days
ITIL Intermediate: Continual Service Improvement 4 Days
Intermediate Level - Service Capability
ITIL Intermediate: Service Offerings & Agreements5 Days
ITIL Intermediate: Planning, Protection & Optimization5 Days
ITIL Intermediate: Release, Control & Validation5 Days
ITIL Intermediate: Operational Support & Analysis5 Days
Intermediate Level - Managing the Lifecycle
ITIL Intermediate: Managing Across the Lifecycle5 Days
Workshops
The Implementation of Capacity Management Workshop2 Days
The Implementation of Change Management Workshop2 Days
The Implementation of Incident Management Workshop2 Days
The Implementation of Problem Management Workshop2 Days
The Implementation of Release and Deployment Management Workshop2 Days


Unsure which program is right for you? Learn more about our programs: Contact a Programs & Services Advisor at 512-346-8110 or email info@extellent.com